A recent visit to the ancient site of Epidauros brought to mind some thoughts about how technology can work adversely to agility. The site of Epidauros is perhaps one of the most famous of Hellenic antiquity. Its Askleipion is inscribed in the list of world heritage sites. Fig. 1: The theater at Epidauros While the […]
tools
Violin plots for services & kanban
I have frequently remarked that “traditional” analysis of service events and the plotting of data is highly misleading. This is due to a distribution of data that is neither symmetric nor normal. A useful data plotting tool for asymmetric, non normal data distributions is the violin plot. This article joins my series of articles concerning […]
Manifesto for Service Management Tools
The service management marketspace is populated with hundreds of tools, nearly all of which resemble each other more than they are distinct. Fundamentally, they are a place to log tickets of various types, to push those tickets to various roles for their updating, to document the structures upon which the handling of those tickets depends […]