What is demand management? Sometimes it seems like a chimæra, other times like a selkie and yet other times like a sphinx.
service request
AI for Service Request Management
The Model of Artificial Intelligence in a Service System is exemplified by the case of classifying service requests
A Manifesto for Service Management Agility—Part I
The Agile Manifesto has borne not just fruit, but complete orchards and plantations. But as we know, that document intended to be a manifesto for agile software development. Let us examine how that manifesto may be adapted for service management. What would a Manifesto for Service Management Agility be?1 The Manifesto for Agile Software Development […]