BPMN: a step toward automation I have argued elsewhere that the typical service management tools in use today might be suitable for service desk agents, but are annoying, redundant and of little value to anyone else involved in resolving incidents, among other activities. I have further proposed that existing IT management should be leveraged to […]
process
Minimum viable process
Start simple I told my customer to start managing changes by using the simplest possible activity for change control, and then use a continual improvement approach to develop that activity in a way that meets the real needs of the organization and is also acceptable to the stakeholders. Let me call that simplest of processes […]
On Roles
What is a role? Those of us accustomed to thinking of doing work using formal processes are well aware of the concepts of roles. A role is an abstraction of the individuals or organizations that habitually perform certain activities. Not only does a role describe what a person does habitually, it also describes what they […]