The Agile Manifesto has borne not just fruit, but complete orchards and plantations. But as we know, that document intended to be a manifesto for agile software development. Let us examine how that manifesto may be adapted for service management. What would a Manifesto for Service Management Agility be?1 The Manifesto for Agile Software Development […]
ISO/IEC 20000
Supplier Management according to ISO/IEC 20000
Increasing dependency on suppliers As we depend increasingly on third parties to provide to our customers the services they expect, the capability of a service provider to manage those parties and govern the overall network of suppliers increases in importance proportionally. There has been a slow, but steady, adoption of practices as defined by ISO/IEC […]