I recently made a presentation, in the context of the TFT12 event, on techniques for advanced incident management. One of the important tools to use is the incident model. During the presentation, a tweet was made by a listener asking if the number of different incidents types, and hence models, would get out of hand. […]
Incident Management
TFT12
5 December 2012 will be the start of an adventure in the art of sharing knowledge and building connections via conferences. An event, called TFT12, is planned for that date, integrating many of the social technologies available today. TFT12 is to be a 24 hour event presenting 24 different speakers on various subjects in the […]
What is meant by severity?
Some practitioners appear to use the term severity interchangeably with other attributes of events and incidents, such as impact or priority. I propose here a simple way of distinguishing severity from impact, one that is loosely derived from ITIL®