An automated value stream map is an advanced example of how information visualizations may be integrated into service system management tools.
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Demand Management: Chimæra, Selkie or Sphinx?
What is demand management? Sometimes it seems like a chimæra, other times like a selkie and yet other times like a sphinx.
Using BPMN notation to help manage services
BPMN: a step toward automation I have argued elsewhere that the typical service management tools in use today might be suitable for service desk agents, but are annoying, redundant and of little value to anyone else involved in resolving incidents, among other activities. I have further proposed that existing IT management should be leveraged to […]