A continual improvement maturity model♠ Over the past year, I have worked with several organizations wishing to start the continual improvement of their services and how they manage them. Continual … [Read More...] about A Continual Improvement Maturity Model
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Implement Kanban using the Best Software
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Consulting
We help you to assess how well work flows in your organization; to develop strategies to improve that flow; and to identify and implement tools to help manage flow
Coaching
We provide both coach the coaches and coach the workers services. In both cases, our objective is to help you build and mature the foundations on which flow is based.
Authoring & Speaking
An often requested keynote speaker, Robert Falkowitz has various articles and books on kanban, lean management and service management to his credit.
Upcoming events where we will speak
Featured Articles
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Using BPMN to help manage services
BPMN: a step toward automation I have argued elsewhere that the typical service management tools in use today might be suitable for service desk agents, but are annoying, redundant and of little value … [Read More...] about Using BPMN to help manage services
![Marey Chart](https://www.3cs.ch/wp-content/uploads/Marey-Chart-377x306.png)
Marey charts for analyzing the flow of work
The type of diagram called a Marey chart might be more than a century old, but it can be a useful new addition to the arsenal of tools at the disposal of lean and kanban practitioners. What is a … [Read More...] about Marey charts for analyzing the flow of work