BPMN: a step toward automation I have argued elsewhere that the typical service management tools in use today might be suitable for service desk agents, but are annoying, redundant and of little value … [Read More...] about Using BPMN notation to help manage services
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Demand Management: Chimæra, Selkie or Sphinx?
What is demand management? Is it a chimæra—a single entity that embodies two separate entities? Is it a selkie—a beast that has one form while in the water and another while on dry land? Or is it a … [Read More...] about Demand Management: Chimæra, Selkie or Sphinx?
Principles for Automating Value Stream Maps
The previous article in this series gave an overview of visualization types useful for managing services but rarely seen. In this article, I will examine in detail a key visualization, the … [Read More...] about Principles for Automating Value Stream Maps
